Product Warranty

INKSYSTEM guarantees its products to be free from defects in material or assembly. Rarely the equipment may fail partly or completely within the warranty period. In these cases we do everything possible to eliminate the defect so our customers are satisfied with the purchase.

INKSYSTEM CISS Installation is easy-to-understand and usually takes 10-15 minutes of your time. After that, you get high-quality images plus savings of 95% compared to original cartridges.

Repairing of products under the warranty is carried out quickly, with premium quality and free of charge. The warranty duration is 24 months from the date of retail sale. Every product has a Warranty Certificate. Transportation of the out-of-order product is carried out by its owner.

Please note that the ink and the photo paper are expendable materials and there can be no returning of unsealed ink tanks and photo paper packages. When defects are found by technical support managers, a replacement for a new product is performed.

Warranty and service terms (for free).

1. Warranty and free service are provided only by official INKSYSTEM representatives.
2. Manufacturer provides free service and warranty on items for 24 months from the sale date and with the absence of any violation of these terms.
3. Warranty is applied to:
   a) Component printer elements;
   b) Cables, adapters, plugs, media types (software and drivers discs).
4. Manufacturer provides no warranty and no free service in the following cases:
   a) If installation and service rules and conditions were violated;
   b) If items have signs of unprofessional repairing;
   c) If a serial number of the item was changed, erased or can’t be identified;
   d) If the defect was caused by force actions, special cases, intentional or not careful actions of the user or third party;
   e) If defects were caused by penetration of foreign objects, liquids, substances, insects inside the printer or caused by extremely low temperatures.
5. Warranty and free service are not applied to the following defects of the items:
   a) Mechanical damages, appeared after the product was given to user;
   b) Damages caused by careless mishandling and violating the rules of device exploitation;
   c) Normal wear-out of elements beyond exploitation standards;
   d) Damages caused by using non-original consumables.
6. Device installation and setup, described in user manual, can be made by user or by INKSYSTEM service experts for free.
7. CISS must be transported only with closed plugs on the external block of the device.
8. It isn’t allowed locate CISS with open pipes or filters above the printer. This may cause ink flowing inside the printer or other negative consequences.
9. INKSYSTEM Company is not responsible for possible direct or indirect damage caused to people, pets, goods by INKSYSTEM products in case of incorrect adherence to exploitation rules, CISS installation or careless actions of users or other persons, and possible losses of user or other persons.
10. CISS doesn’t change the construction of the printer, but it is not original consumable material, for this reason service at printer manufacturer service centres may be withheld.

Warranty and non-warranty cases.

CISS:
Cartridge:

Warranty cases:
- Bad cartridge gluing, ink leaking;
- Impaired capacity (ink is not running through cartridge).
Non-warranty cases:
- cartridge membrane is damaged by mechanical action (punched by needle etc.);
- cartridge has interference traces (gluing, soldering, drilling).

Tank:
Warranty cases:
- tank leaking out from outside bonding joints;
- internal closure of ink tanks, ink mixing.
Non-warranty cases:
- mechanical damages and interference (chips, cracks, gluing, soldering).

Pipe:
Warranty cases:
- ink leaks from micro-holes;
- the pipe has cross-cutting in mounting area (less than 1 month of use).
Non-warranty cases:
- pipe grinding as a result of improper installation or user interference;
- the pipe has cross-cutting in mounting area( more than 1 month of use);
- the pipe has interference (gluing, soldering, cutting)

Chip:
Warranty cases:
- chip doesn’t reset ink level indications;
- printer is not detecting the chip.
Non-warranty cases:
- any chip mechanical damages;
- chip was poured with ink;
- chip has interference (gluing, soldering etc.).

Corks and plugs:
Warranty cases:
- cork or plug doesn’t fit the hole.
Non-warranty cases:
- cork or plug is torn or punctured.

RC:
Cartridge:
Warranty cases:
- Bad cartridge gluing, ink leaking;
- Impaired capacity (ink is not running through cartridge).
Non-warranty cases:
- cartridge membrane is damaged by mechanical action (punched by needle etc.);
- cartridge has interference traces (gluing, soldering, drilling).

Chip:
Warranty cases:
- chip doesn’t reset ink level indications;
- printer is not detecting the chip.
Non-warranty cases:
- any chip mechanical damages;
- poured with ink chip;
- chip has interference (gluing, soldering etc.).

Corks and plugs:
Warranty cases:
- cork or plug doesn’t fit the hole.
Non-warranty cases:
- cork or plug is torn or punctured.

“INKSYSTEM” Company excludes for itself any liability for harm that was caused directly or incidentally to user, people, pets or property by products, sold by company through disregarding of products exploitation rules, their improper installation, intentional or negligent actions of the user or third party. The Company also excludes any liability for intentional or careless actions of the user or third party resulting in loss of revenue or profits, loss of business, loss of information or data, or other financial loss arising out of or in connection with the sale, installation, maintenance, use or breakdown of products and any possibility of such damages.

Free technical support should be understood as damages repair free of charge if damages were caused by the manufacturer and only in case of user’s full adherence to warranty terms. The Company can withhold warranty service if the diagnostics team concludes that the damage is a result of neglecting of the above-listed warranty conditions (the diagnostics can take several days time).

Contact company management via e-mail: boss@inksystem.com

INKSYSTEM: Printing Costs Nothing!