Product Warranty
We warrant reliability and stability of INKSYSTEM™ products. Products of INKSYSTEM™ are famous for their reliability and safety, low printingprice, and cost-effective ink-jet printing. The guarantee applies to the products delivered to Mainland Europe as well as Ireland, Iceland, and Great Britain. 

Warranty for INKSYSTEM™ products

The maximum warranty period for INKSYSTEM™ products ranges from 12 to 24 months from the date of purchase. The warranty period for each item is indicated in the description box on the website. The warranty repair of INKSYSTEM™ products is free of charge (for INKSYSTEMcustomers).

The warranty applies to the products:

    -  purchased in INKSYSTEM™ store chain;
    -  purchased on the website of the INKSYSTEM™ online store (www.ink-system.co.uk).

For getting warranty services, the following conditions of INKSYSTEM™ products operation must be observed:

    -  When receiving products, check that the warranty card isfilledproperly;
    -  Keep a check / invoice, which must be presented at the acquisition date;
    -  Comply with the conditions written on the label, in the manualwhich comes with the product;
    -  Avoid mechanical damage during the product operation, such as cracks, dents, scratches, etc.;
    -  In case of damage or equipment operation errors, pleasecontact INKSYSTEM Service Center as soon as possible.

If necessary, send the goods to the address of the service center of INKSYSTEM:

ul. Dembowskiego 17a
02-784 Warszawa

INKSYSTEM Sp z o.o.
Tel.: +44 (020) 35 829 620
+48 22 490 69 88
+48 22 490 67 53
Skype: inksystem.service
E-mail: uk@ink-system.co.uk

Warranty does not apply to the following damages:

    -  Damages or defects caused by the consumer;
    -  Damages caused by natural disasters;
    -  Defects caused by exposure of heat or foreign objects, fluids, or insects in the inner parts;
    -  Damages caused by negligence in operating conditions (in contrast to the recommendations contained in the User's Guide).

Warranty is not valid if:

    -  The product has mechanical damages such as fragments, parts, cracks, scratches, etc.;
    -  The identifiers have been removed or it is not possible to determine ownership of INKSYSTEM™ (absence of additional notes, labels, etc.);
    -  The article has already been repaired, or inner parts have been replaced;
    -  The product was incorrectly installed by the user;
    -  The problem was caused by natural disasters, accidents, willful negligence of a consumer or a third party;
    -  The client uses not INKSYSTEM™ ink;
    -  Printing limit of 25,000 prints has been exceeded.

Warranty for not INKSYSTEM™ products:

The client can use warranty provided by the manufacturer.
NOTE:Warranty cases are described by the manufacturer.

To make use of the warranty, please contact INKSYSTEM Service Center:

Skype: inksystem.service
E-mail: support@inksystem.com
You can contact INKSYSTEM company management directly via the following e-mail: sales@ink-system.co.uk

Product warranty INKSYSTEM™ (for individuals)

warranty period product
2-year warranty * CISS Epson (4, 5, 6 cartridges) - if you use original dye-based ink by INKSYSTEM; CISS Brother (all models - using original dye-based ink by INKSYSTEM); CISS Brother (all models - using original dye-based ink by INKSYSTEM);
1 year warranty for the chip: CISS Epson (4,5)- if you use sublimation ink by INKSYSTEM; CISS Epson Industrial (6); CISS Epson Professional (6);
1-year warranty *: CISS Epson (4,5)- if you use the pigment ink INKSYSTEM; CISS Epson (7 or more cartridges if you use dye-based or pigment ultra ink by INKSYSTEM); CISS HP 38 (when installed by an authorized service center and if you use pigment ink for HP by INKSYSTEM); CISS HP 10,11,12,13,82,84,85,88 and the like (when installed by an authorized service center and if you use dye-based ink INKSYSTEM for HP by INKSYSTEM); CISS HP 177 and the like (when installed by an authorized service center and if you use dye-based ink for Canon by INKSYSTEM); RC Epson (printer - using the universal dye-based ink by INKSYSTEM); RC Epson (plotter) – when instolled by the INKSYSTEM company and if you use dye-based and pigment ultra ink by INKSYSTEM; RC Canon (with chip) - if you use dye-based ink for Canon by INKSYSTEM; RC HP 10,11,12,13,82,84,85,88 - if you use dye-based ink for HP by INKSYSTEM; RC HP 177 - if you use dye-based ink for HP by INKSYSTEM; RC Brother (all - if you use dye-based ink INKSYSTEM);
6 months warranty: Resetters;
No warranty
(performance is strongly dependent on how often and
correctly it is used by the consumer):
CISS Epson (6) if you use sublimation ink by INKSYSTEM; CISS Canon (with and w / o chip); CISS Kit Canon; CISS Kit HP; CISS HP 178 and similar; CISS HP 10,11,12,13,82,85,88 and similar (if the client installs it himself); RC HP 178 and similar; RC Canon (for printers); RC HP (plotter); RC Novajet, Roland, Ricoh, Kodak (plotter);
* - maintenance facilities at one of the authorized INKSYSTEM service centers are compulsory every 6 months.